Southwest Airlines removed from a flight a passenger and her 3-year-old son after the boy, who has autism, refused to wear a face mask and got angry.
Passenger Alyssa Sadler, who was also travelling with her 1-year-old daughter, told CNN affiliate KPRC that the family had been deplaned from the Midland, Texas Southwest flight to Houston , Texas.
“It was just not a good morning,” said Sadler. “He was screaming. He was throwing a fit. He was screaming no, no, no.”
Sadler told KPRC that her son has a sensory processing disorder and that he doesn’t like touching his face and that she has a medical note describing the condition.
Initially a face mask policy was implemented in early May and as of July 27, the airline adopted compulsory face coverings with “no exemptions,” except for children under 2.
If a customer is unable to wear a face mask “for any reason,” the airline said Southwest “will not be able to transport the person.”
The carrier added that a full refund will be provided in those cases and they “hope to welcome the customer onboard in the future, if public health guidance regarding face coverings changes.”
“What we have concluded is there shouldn’t be any exceptions, because the exception could be someone who has the virus,” Kelly told CNN’s Poppy Harlow.